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Terms & Conditions
This website is operated by Onca Gear. Throughout the site, the terms “we”, “us” and “our” refer to Onca Gear. Onca Gear offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
15.1 Legal right to withdraw from the purchase
Right of withdrawal
After purchase, you have a maximum of 30 calendar days to return or exchange the product for another size without the need for justification.
The withdrawal period will expire after said period.
To exercise the right of withdrawal, you must notify your decision to withdraw from the Contract by writing to the contact email.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs, without any undue delay and, in any case, no later than 30 calendar days from the date on which we are report your decision to withdraw from this Contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we will retain the refund until we have received the goods.
You must return the products to us without undue delay and, in any case, within a maximum period of 30 calendar days from the date on which you notify us of your decision to withdraw from the Contract. The term will be considered fulfilled if you return the goods before said term has expired.
You will have to bear the direct cost of returning the goods.
You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
15.2 Common provisions
You will not have the right to withdraw from the Contract whose purpose is the supply of personalized items.
Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents. In any case, you must deliver together with the product to be returned the ticket that you will have received at the time of delivery of the product duly completed.
You will be responsible for the return costs. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you for the expenses we may incur.
After examining the article, we will inform you if you are entitled to a refund of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 30 days from the date you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first. The refund will always be made in the same payment method that you used to pay for the purchase.
You will bear the cost and risk of returning the products to us, as indicated above.
15.3 Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you should contact us immediately through our contact email providing the product data as well as of the damage it suffers.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase.
In any case, the rights recognized by current legislation remain safe.
